COVID-19 FAQ'S

WHEN ARE YOU REOPENING? 

We are now open 

WILL I BE ABLE TO BOOK A TABLE? 

No sorry, we can not find a fair way of managing this so it will be first come first served and the table is yours for as long as you want

CAN I SIT IN THE GARDEN?

Our garden is looking better than ever and we have added two extra huge umbrellas and an additional smoking area to the front of the pub and an additional smoking shelter in the garden. Plus of course some huge floral displays to brighten up even the dullest of days! 

WHAT IF I'M SAT IN THE GARDEN AND IT STARTS TO RAIN?

We have some umbrellas and three covered areas. but if these and inside are full you will not be able to cram in. Of course if there is room inside you may come and sit indoors 

CAN I MEET UP WITH FRIENDS? 

You can come to the venue in bubbles of six from two households. You do not have to socially distance from members of your bubble. However, you must socially distance from other individuals and groups that are not in your bubble 

WILL YOU BE SERVING MY FAVOURITE DRINKS? 

Initially we will have a reduced product range but we will still serve a very wide selection 

CAN I BRING MY CHILD? 

Sorry no under 18's at any time in any part of the pub including the garden 

WILL I HAVE TO SIGN IN WHEN I ARRIVE? 

It will be up to you to either scan the QR code or visit the website when you enter and put your details onto a secure site. The staff will not be involved in this, it is down to the individual 

WILL THERE BE LOTS OF RULES? 

We will have to adhere to strict government guidelines which means the team will have to ensure you are follow some basic rules. We will rely on you to apply common sense and everything will be laid out with clear information 

CAN WE ORDER FOOD? 

Yes! We will have a click and collect website set up, or you can call ahead and order to collect. We will also be delivering via deliveroo. We will also be serving a limited menu inside. Food service will be Wednesday to Sunday 

I AM NERVOUS ABOUT COMING IN, CAN I HAVE A PINT AT HOME? 

It is natural to have concerns, we can assure you that every base has been covered with regards to safety. However, if you would rather take away some fresh cold beer just call ahead and place your order and you can come and collect. All draught products will be available in 1 or 2.5 litre containers 

CAN I BRING MY DOG? 

Yes, dogs will be welcome in the whole pub. We ask that you keep your four legged friend on a leash and under close control

WILL THE PUB BE CROWDED?

No, we are limiting numbers and once we are full there will be a queue outside until a table becomes available 

WHAT IF YOU ARE FULL? 

Once all the tables are full we will not be allowing anymore customers in. The team will let you know when a table becomes available 

WILL THE STAFF BE IN PPE? WILL I HAVE TO WEAR A MASK?

The staff have all been provided PPE and they have a choice what exactly they wear. Rest assured they will be washing hands on a very regular basis. You do not have to wear a mask but you will be very welcome if you are more comfortable wearing one

CAN I SMOKE?

Obviously you can not smoke inside. You will be able to smoke at your table in the garden or in the new smoking area on the front of the pub. You will not be allowed to smoke on the street or in the doorways

CAN I STAND AT THE BAR? 

No sorry. You will not be able to stand drinking in any area of the pub. In the garden you may keep a safe distance and stand with a drink 

DO I HAVE TO KEEP ONE OR TWO METRES AWAY FROM PEOPLE OUTSIDE MY BUBBLE? 

The rule is one metre plus. Ideally you should stay two metres away, but where this is not possible keep at least one metre distance 

I AM TURNING UP WITH 10 FRIENDS CAN YOU FIT US IN? 

No sorry, you can only arrive with five other friends in your bubble 

WILL THE TOILETS BE OPEN? 

Of course, however there will only be one person allowed in at all times. You must wait your turn and wash your hands. We have two sets of gents toilets, a unisex disabled toilet and one set of ladies toilets with two entrances. Toilets will be cleaned on a regular basis by the team 

CAN I WATCH THE LIVE SPORT 

Indeed you can, we will be showing all matches in both indoor rooms and in the garden. Commentary will be on at talking volume only. YOU MUST NOT SHOUT AT THE TV, IF ANYONE RAISES THEIR VOICE ALL TV'S WILL HAVE TO BE TURNED OFF IMMEDIATELY 

CAN I HAVE A SING WITH MY FRIENDS?

Hell no! Raised voices and shouting is not allowed. You will be asked to leave 

WHAT IF I HAVE A FEW TOO MANY AND FORGET MYSELF? 

The team will be monitoring rowdiness very carefully. We will refuse service to anyone deemed intoxicated. We will not be allowing entry to any groups already under the influence of alcohol. We will be extremely strict in enforcing this 

CAN I PAY BY CASH? 

We will be encouraging payment by card or via our app. But we will be accepting cash 

HOW DO I ORDER VIA THE APP? 

Download the 'Round' app and select us from the list of venues. Follow the instructions on the app. The app will be live once we are open 

HOW DO I ORDER?

You can order at your table (garden and lounge) via our app 'Round' and have this delivered to your table. Alternatively one person from the group can order at the bar. You will then rejoin your group and the team will bring your order to you. Please do not bring your glasses back to the bar we will do this. In the tap room you order at the bar and take a seat 

I HAVE BEEN WAITING A WHILE FOR MY DRINK, DO I COMPLAIN? 

It is not advised! The team will be working twice as hard and so there may be a delay in bringing your drinks to the table or completing your app purchase. Behave like you do when you join the queue at the supermarket 

WILL THE PUB BE VENTILATED? 

Yes, we will be leaving doors pinned open and have extraction fans in each room which will be on all day 

HOW DO I GET IN? 

If you want to go into the tap room please enter through the door on Albert Road, then exit through the beer garden

Enter through ~Chesterfield Road door to get into the garden and the lounge. You will be greeted with some simple instructions 

You can only exit through the garden gate 

CAN I DRINK ON THE STREET? 

No sorry, we will have a small standing area to drink and smoke to the front of the garden near the bus stop. This is our land on the land registry documents so we can allow sensible drinking here 

AM I ON CCTV? 

Yes, every corner of the pub is covered and this will be monitored remotely and any issues seen will be highlighted to the team on the ground and you will be asked to leave 

WILL YOU BE DOING THE SUNDAY QUIZ? 

Yes the quiz will be on in the garden and inside. There will be no food, no cards and no open the box. But you can join us for the general quiz from 9.30pm

WHAT STEPS HAVE YOU TAKEN TO MAKE SURE I AM SAFE?

We have worked very hard to make sure we open safe. We will have hand sanitation points in every room. We will wipe all contact points every 15 minutes. Toilets will be closed to be cleaned on a rotational basis. The pub has been sanitised from cellar up during closure. The pub will be deep cleaned daily. Staff will wear PPE and wash hand on a regular basis. 

I AM NOT FEELING WELL, SHOULD I COME AND HAVE A PINT?

DEFINITELY NOT, if you have any Covid-19 symptoms you must follow guidelines and self isolate and not go to any public places 

WILL THE BEER TASTE DIFFERENT? 

No chance, all OOD beer was disposed of during lock down and a fresh delivery will be made 6/7. We have cleaned our lines weekly and kept them in guardian for added protection. All cellar cooling and bar fridges have been serviced to make sure your products are in perfect condition 

WILL THE TEAM BE ABLE TO STAND AND CHAT? 

Sorry not at the moment. The team are going to be very busy delivering drinks and enforcing safety so they will not be able to interact with you. They will be professional. But please remember they have a very difficult job to do and so may not be walking around grinning like a Cheshire cat! THERE WILL BE ABSOLUTE ZERO, ZERO TOLERANCE TOWARDS ANY ABUSIVE OR NEGATIVE BEHAVIOUR AND YOU BEEN ASKED TO LEAVE, THIS IS COMPLETELY NON-NEGOTIABLE 

TEMPORARY OPENING HOURS

Monday-Thursday 1pm-11pm

Friday-Sunday 1pm-11.30pm

ADDRESS

 

Crown Inn

2 Albert Road

Sheffield

S8 9QW

hello@crownheeley.co.uk 

T  /  0114 453 7688

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